Privacy Policy
How we use your data
This privacy notice explains how This Square Peg collects and uses personal information.
We respect and value the privacy of everyone who contacts us or uses our website and will only collect and use personal data in ways that are consistent with our obligations and your rights under UK data protection law.
Contact details
If you have any questions about this privacy notice or how your personal information is used, please contact:
What information we collect and why
When you contact us with an enquiry
We may collect:
Name
Contact details
Organisation and role (if provided)
Information included in your message
This information is used only to respond to your enquiry.
When you become a client
To provide our services and manage our working relationship we may collect:
Name
Contact details
Organisation and role (if provided)
Records of meetings, coaching sessions or agreed actions
Payment and transaction information for invoicing and accounting
Correspondence relating to services provided
For marketing communications (if you choose to receive them)
We may collect:
Name
Email address
Organisation and role (if provided)
Marketing preferences
You can unsubscribe from marketing emails at any time by selecting unsubscribe on the email or contacting michelle@thissquarepeg.co.uk
Lawful bases for processing
Under UK Data Protection law, we rely on the following lawful bases:
Contract -where processing is necessary to provide coaching or consultancy services.
Legitimate interests -such as responding to enquiries.
Consent- where you have chosen to receive marketing communications.
Where we get personal information from
We collect personal information directly from you through:
Website contact forms
Email or other communication
Client discussions and coaching sessions
How long we keep information
We retain personal information only for as long as necessary for the purposes it was collected.
Enquiry information – up to 12 months after the enquiry.
Client records and service information – up to 6 years after the end of the client
relationship for legal and accounting purposes.
Marketing information – until you unsubscribe or withdraw consent.
Website usage information
We may collect limited information about how visitors use our website, such as pages visited and browser type. This helps us understand how the website is used and improve it.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to michelle@thissquarepeg.co.uk
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Policy updated 13.03.26